Refund & Replacement Policy

This policy applies to all orders placed on pet-licence-factory.pages.dev with Pet Licence Factory, a brand of Credit Card Art LLC.

Because every pet licence sticker is a custom, personalized item printed to order with your pet's photo and details, we handle returns and refunds a little differently than off-the-shelf products. Here's the full picture.

1. Why No Standard Returns?

Every sticker we ship is printed with your pet's unique name, photo, and licence details. It can't be resold, restocked, or re-used for anyone else. That's why, except in the specific cases below, all sales are final.

Please double-check your spelling, dates, photo, and shipping address before you pay. We cannot catch typos on your behalf.

2. Damaged, Defective, or Wrong Orders

If your order arrives:

• With print defects (smudging, scuffing, incorrect colors, peeling, large debris under the laminate), or
• Physically damaged during shipping, or
• Not what you ordered (wrong pet, wrong details, missing decal add-on, wrong quantity),

...then we will replace it for free, at no additional cost to you, including shipping.

How to claim a replacement

1. Email contact@creditcardart.com within 14 days of delivery.
2. Include your order ID (in the confirmation email, starts with PLF-), a clear photo showing the issue, and a brief description.
3. We'll reply within 2 business days. If the claim is approved, we'll print and ship a replacement at no cost to you.
4. You do not need to ship the original item back. Please recycle or dispose of it responsibly.

What's not covered

• Damage caused by the customer after delivery (e.g., wear and tear, sticker applied and then removed, improper application).
• Color perception differences between a computer screen and print. Screens use emissive light and printed stickers use reflective ink — they will never match exactly.
• Slight positioning, cropping, or sizing variations inherent to the card-skin format.
• Typos or incorrect details that the customer entered at the time of order.
• Issues reported more than 14 days after delivery.

3. Lost in Transit

If tracking shows your package was never delivered 20 business days after shipment (domestic) or 45 business days after shipment (international), email us and we'll work with the carrier to investigate. If the package is deemed lost, we will reprint and re-ship at no cost to you.

For Stamp Mail orders (untracked USPS first-class), we'll use the estimated 2–4 week window. If it hasn't arrived 6 weeks after we shipped, email us and we'll reprint.

4. Order Cancellation

You may request cancellation by emailing us within 1 hour of placing your order. If we haven't started printing yet, we'll cancel and issue a full refund to your original payment method. Once we've started printing (usually within 24–48 hours of the order), cancellation is no longer possible.

If we cancel your order for any reason before it ships (pricing error, content-policy issue, supply disruption), you will receive a full refund.

5. Refunds

When a refund is issued, it will be processed to your original payment method via Stripe. Stripe typically returns funds to your card within 5–10 business days, though your bank may take additional time to post the refund.

We do not issue refunds to a different card, bank account, or payment method than the one used for the original order.

6. Chargebacks

Please contact us before disputing a charge with your bank. In almost every case, we can resolve the issue faster and more fairly than a chargeback process. If we are unable to resolve it, you retain your right to dispute.

Unjustified chargebacks (including chargebacks on delivered, correct orders) may result in refusal of future service.

7. Contact

For any refund or replacement question:

contact@creditcardart.com

Please include your order ID (starts with PLF-).

Credit Card Art LLC
1403 Essex Green, College Station, TX 77845

This Refund Policy is part of, and subject to, our Terms of Service.